Mensho Tokyo Australia

1. Introduction

Mensho Tokyo Australia (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you interact with us, including through our restaurants, website, online ordering platforms, and marketing activities.

2. What Information We Collect

We may collect the following types of personal information:

• Identity & Contact Information: name, email address, phone number
• Transaction Information: order details, payment information (processed securely via third-party providers)
• Reservation Information: booking details, preferences
• Marketing Data: preferences, engagement with campaigns, promotions, or gamified experiences
• Technical Data: IP address, device information, cookies, website usage
• Feedback & Communications: reviews, enquiries, customer service interactions

3. How We Collect Information

We collect personal information when you:

• Make a reservation or place an order (in-store or online)
• Use our website or interact with digital platforms
• Subscribe to marketing communications or promotions
• Participate in campaigns, competitions, or gamification activities
• Contact us directly

We may also collect data through cookies and similar tracking technologies.

4. Why We Collect Your Information

We collect and use your personal information to:

• Process orders, bookings, and payments
• Deliver our services and improve your experience
• Communicate with you about your orders or enquiries
• Send marketing communications (with your consent)
• Personalise offers, campaigns, and experiences
• Analyse performance and improve operations
• Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose your information to:

• Service providers (e.g. payment processors, delivery platforms, marketing systems)
• Technology platforms (e.g. CRM, analytics, advertising tools)
• Professional advisers (legal, accounting)
• Regulatory authorities, where required by law

Some providers may store data overseas, including in countries such as the United States or Singapore.

6. Marketing & Advertising

We may use your information to:

• Send updates, promotions, or event invitations
• Deliver personalised advertising across digital platforms
• Analyse engagement to improve campaigns

You can opt out of marketing communications at any time via unsubscribe links or by contacting us.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve functionality and user experience
• Analyse website traffic
• Support targeted advertising

You can manage cookie preferences through your browser settings.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Payment transactions are processed via secure third-party providers and we do not store full payment details.

9. Access & Correction

You may request access to or correction of your personal information at any time by contacting us using the details below.

10. Data Retention

We retain personal information only as long as necessary for business, legal, and operational purposes.

11. Complaints

If you believe we have breached your privacy rights, please contact us.
We will investigate and respond promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

For privacy-related enquiries:

Mensho Tokyo Australia
Email: marketing@kaizenfood.com.au
Sydney Address: 2 Temperance Ln, Sydney NSW 2000
North Sydney Address: T20/155 Miller St, North Sydney NSW 2060

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.